---
title: How To Issue A Refund In eZeePOS
description: There may be a scenario in which a customer wishes to return an item or money needs to be given back to the customer, so a refund is required. Thankfully the functionality for this is available in eZeePOS. This guide…
url: "https://ezeepos.co.uk/help/how-to-issue-a-refund-in-ezeepos/"
updated: "2023-01-04"
category: Operating eZeePOS
---

# How To Issue A Refund In eZeePOS

There may be a scenario in which a customer wishes to return an item or money needs to be given back to the customer, so a refund is required. Thankfully the functionality for this is available in eZeePOS. This guide will go through how to issue a refund.

To begin, you will first need to sign-on as an employee which will take you to Register Mode. Whilst in Register Mode, at the top right of the screen there is an icon which looks like 3 stacked dots. Pressing this will give you some options, you will want to press the one which says Other Options.

[![](https://ezeepos.co.uk/wp-content/uploads/2022/12/image-15-1024x523.png)](https://ezeepos.co.uk/wp-content/uploads/2022/12/image-15.png)

This will open a list of options, the one you will want to press is the one which says **[CHANGE TRANSACTION MODE]**.

[![](https://ezeepos.co.uk/wp-content/uploads/2022/12/image-43-1024x525.png)](https://ezeepos.co.uk/wp-content/uploads/2022/12/image-43.png)

This will then take you to some more options, these being ***Normal, Void, and Refund.***For this scenario Refund will be used, however this is also where you can choose to do a void transaction, or go back to a normal transaction.

[![](https://ezeepos.co.uk/wp-content/uploads/2022/12/image-44-1024x526.png)](https://ezeepos.co.uk/wp-content/uploads/2022/12/image-44.png)

After you press Refund, the transaction window should say in big text **[REFUND]**. If you now select an item to add to the transaction, instead of this being a positive amount, it will instead be negative to represent the refund.

Once you have added the items to be refunded, you can finalize the transaction as normal, by pressing the **[PAY]**key and then choosing one of the media keys on the payment screen.